The DRG Group, LLC, offers an extensive suite of training programs and advice on best practices, techniques, service delivery and compliance requirements for higher education marketplaces and third party Accounts Receivable Management (ARM) firms. We customize or create training for your college, university, or firmโs specific training or compliance needs.
Click here if you are interested in having a DRG consultant reach out to you about customized training.
The DRG Group has assisted Niagara University with professional development needs and training new staff members. David Glezerman has a wealth of knowledge in the higher education industry and accounts receivables, including customer service, collections best practices, and federal regulations. David understands the role of the university bursar as it relates to reducing outstanding AR while maximizing enrollment and retention. With his leadership experience he helps develop techniques to work with your senior leadership to fulfill common goals.
Jacob Kopera, Director of Student Accounts, Niagara University
Higher education clients can receive assistance in developing strategies or programs to enhance services while simultaneously dealing with revenue or expense issues and concerns. We work with public and private colleges and universities and for-profit institutions.
For ARM clients seeking to enter highly specialized industries, we offer strategic consulting services. We can guide you through implementing state-of-the-art tools and techniques to build (or re-engineer) your processes for long-term growth or maintenance.
Examples of on-site or webinar-based training topics offered by The DRG Group include:
- Collections in the 2020’s
- Compliance โ More than Alphabet Soup
- Customer Service Basics
- Building Your Institution’s Delinquency Management Plan
- Dealing with Difficult Consumers or Students
- Creating and Implementing a Vendor Management Program
- Complaint Management
- Stress Management
Our training sessions can be held in-person or virtually, and each session is customized or created for your team’s specific needs.
Please contact us today to speak with a DRG consultant.
You can click here to request a FREE copy of our e-book on collecting educational debt.