"Over $1 trillion in student loan debt"

Default rates have risen from 4.6% in 2005 to 8.8% in 2010.


The DRG Group, LLC, provides training and consulting services related to the management and collection of accounts receivables, with a specialty in higher education receivables. Working with colleges, universities and third party Account Receivable Management (ARM) firms, DRG’s consultants offer more than 35 years of experience in working with the higher education and accounts receivable management industries.

Who Uses The DRG Group

  • Account Receivable Management Firms
    (Collection agencies, billing services, law firms)
  • Colleges and Universities
    (Public, private and for-profit institutions)

What the DRG Group Can Do for You

Business Process Review

The DRG Group assists its clients in understanding, revising and implementing new processes and solutions for maximizing collection efforts and maintaining a compliant environment while optimizing management efficiency. Bringing best practice techniques to clients, DRG helps promote and provide solutions to improve organizational performance that will help increase revenue and recoveries.

Strategic Planning and Development

The DRG Group works with clients seeking to enter these highly specialized industries, using state-of-the-art tools and techniques to build or re-engineer organizations or processes for long term growth or maintenance. DRG consultants also can assist firms with finding suitable market niches within the higher education marketplace to enhance market visibility and compliance.


The DRG Group provides training and advice on best practices, techniques and regulatory requirements to ARM firms seeking to enter or enhance their presence in the higher education collections sector. DRG consultants have developed industry-leading materials and techniques to effectively train targeted leaders and staff.

Training topics offered by The DRG Group include:

  • Customer Service
  • Dealing with Difficult Consumers
  • Complaint Management and Compliance
  • Stress Management
  • Student Loan 101/102
  • The Future for Student Loan Collections
  • Using Analytics to Enhance Collection Performance
  • Building Your Institution’s Delinquency Management Plan
  • Creating and Implementing a Vendor Management Program

The DRG Group also will customize specialized training for your staff or organization to help you meet your individualized training or compliance requirements.

Compliance and Vendor Management Programs

Need assistance in identifying specific issues and concerns with working in a compliant environment or with reviewing your vendor’s operations and functions? The DRG Group can help your business develop and implement programs to review and maintain compliance with relevant federal or state laws and regulations. Whether conducting an on-site review or building a program to assist you with your needs, The DRG Group is available to help guide you over some of the barriers that you may be facing.