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With all the talk about Artificial Intelligence (AI) enhancing recoveries of delinquent accounts, there hasn’t been the same buzz about connecting agents’ toolkits with these technologies.
Our latest Hot Topics session, “AI and Empathy: Working in Tandem,” will bring a focus onto how collectors can best use a less confrontational approach to enhancing the collection process and increasing dollars flowing back to your business and clients.Learn how you can approach empathy and create a non-confrontational model to your talk-offs.
Speakers: David Glezerman and Teri Plunkett