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Collectors and agencies often find themselves in a troubled state, dealing with increased complaints and fewer recoveries when they are not experienced or unskilled in practicing how to manage and resolve conflicts.
Our Hot Topic seminar “Conflict Resolution in Debt Collections: Calm, Collected and Compliant” will take a deep dive into what’s needed to create a positive environment for recovering outstanding debts while mitigating risks arising from consumer/collector conflict. Finding the right balance between “all or nothing” will bring in payments while minimizing disputes. Our presenters also will share best practice techniques to assist with your talk-offs and responses.
Speakers: David Glezerman and Teri Plunkett